Refund policy

Return & Refund Policy

Welcome to Silex. We strive to provide high-quality clothing and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We offer a 7-day return policy for all eligible products purchased from Silex. You may request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, and packaging must be intact.
The item must not show signs of wear, damage, stains, odors, or alterations.
Proof of purchase (order number or receipt) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

Products damaged due to misuse or improper handling by the customer.
Items returned without original tags or packaging.
Gift cards, if applicable.
Clearance, sale, or promotional items marked as non-returnable.

3. How to Request a Return

To initiate a return, please contact our support team within 7 days of delivery.

Email: the@silex-studio.com
Website: silex-studio.com

Please include:

Order number
Full name
Reason for return
Photos of the product (if applicable)

Once your return request is approved, we will provide instructions for returning the item.

4. Refunds

After we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

Refunds will be processed to the original payment method used during purchase.
The refund may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Shipping charges, if any, are non-refundable unless the return is due to an error on our part or a defective product.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs of the product and packaging.

Upon verification, we will arrange a replacement or full refund at no additional cost.