Shipping policy
Shipping Policy
Welcome to Silex. We are committed to delivering your orders safely and efficiently across India.
1. Shipping Coverage
Silex currently ships to customers across India only. We do not offer international shipping at this time.
2. Free Shipping
We are pleased to offer FREE shipping on all orders across India. There are no additional shipping charges at checkout.
3. Order Processing
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Orders are typically processed within 1–3 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During high-demand periods, processing times may be slightly extended.
4. Delivery Time
Once shipped, orders are generally delivered within 3–7 business days, depending on the customer's location and courier service availability.
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, public holidays, or courier delays.
5. Cash on Delivery (COD)
Silex offers Cash on Delivery (COD) for eligible orders across India.
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Customers can pay for their order at the time of delivery.
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Silex reserves the right to limit or disable COD for certain locations, high-value orders, or repeated order refusals.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation along with tracking details via email or SMS (where applicable).
7. Delivery Issues
If your order is delayed, lost, or marked as delivered but not received, please contact our support team as soon as possible.
Email: the@silex-studio.com
We will work with our delivery partners to resolve the issue promptly.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Silex is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
9. Contact Us
For any questions regarding shipping or delivery, please contact us:
Silex
Email: the@silex-studio.com
Thank you for choosing Silex.